Refund Policy | Swaygen – Generador de vídeo e imagen con IA con varios modelos

Last updated: October 12, 2026

This policy explains how billing, cancellation and refunds work on Swaygen (swaygen.com). It applies to all subscriptions and credit packs purchased on our website. Payments are processed securely by Stripe.

Summary

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until you cancel.
You can cancel at any time from Settings → Billing. Cancellation stops the next renewal; you keep access and your remaining plan credits until the end of the period you have already paid for.
7-day refund for unused purchases: if you have not used any credits from a payment, you can request a full refund of that payment within 7 days.
Failed generations automatically return their credits to your balance.

Subscriptions

Monthly plans are charged every month on the same date as your first payment.
Yearly plans are charged once per year. The pricing page shows the yearly price as a monthly equivalent together with the total amount billed each year.
The amount and billing interval are shown on the pricing page and on the Stripe checkout page before you pay. Stripe may also email you a receipt after each successful charge.

How to cancel

Sign in and open Settings → Billing.
Click Manage subscription and choose Cancel.
Your plan stays active until the end of the current billing period and will not renew.

If you have any trouble cancelling, email [email protected] from your account email address and we will cancel it for you.

Refunds

Eligible for a full refund

New subscription or renewal: requested within 7 days of the charge, when no credits from that charge have been used.
One-time credit packs: requested within 7 days of purchase, when none of the purchased credits have been used.
Duplicate charges or billing errors: refunded in full once confirmed.
Service failure: when a paid feature you bought could not be delivered because of a technical problem on our side that we cannot fix.

Not eligible for a refund

Payments older than 7 days, except billing errors or where required by law.
Payments whose credits have already been used for generation.
Accounts suspended for violating our Terms of Service or Acceptable Use Policy.

Nothing in this policy limits any rights you may have under the consumer protection laws of your country.

Credits

Credits are usage units for generating content on Swaygen. They have no cash value and cannot be transferred.
Welcome credits for new accounts expire 30 days after they are granted.
Monthly subscription credits expire 30 days after each renewal. Yearly subscription credits are granted in full at the start of the billing year and expire 365 days after they are granted.
Credits from one-time credit packs do not expire.
When you generate content, the credits closest to expiry are used first.
If a generation fails, the credits used for it are returned to your balance automatically.

How to Request a Refund

Email [email protected] from the email address on your account and include:

the email address of your Swaygen account,
the date and amount of the charge (or the Stripe receipt), and
the reason for your request.

We usually reply within 1–2 business days. Approved refunds are returned to the original payment method through Stripe; banks usually take 5–10 business days to show the refund.

Chargebacks

Please contact us before opening a dispute with your bank — most billing issues can be resolved quickly by email.

Changes to This Policy

If we change this policy, we will update the date above. Changes do not apply to payments made before the change.

Contact

Email: [email protected]
Website: https://swaygen.com
Operator: Hong Kong Nan Yao International Co., Limited, Hong Kong

Summary

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until you cancel.

You can cancel at any time from Settings → Billing. Cancellation stops the next renewal; you keep access and your remaining plan credits until the end of the period you have already paid for.

7-day refund for unused purchases: if you have not used any credits from a payment, you can request a full refund of that payment within 7 days.

Failed generations automatically return their credits to your balance.

Subscriptions

Monthly plans are charged every month on the same date as your first payment.

Yearly plans are charged once per year. The pricing page shows the yearly price as a monthly equivalent together with the total amount billed each year.

The amount and billing interval are shown on the pricing page and on the Stripe checkout page before you pay. Stripe may also email you a receipt after each successful charge.

Click Manage subscription and choose Cancel.

Your plan stays active until the end of the current billing period and will not renew.

If you have any trouble cancelling, email [email protected] from your account email address and we will cancel it for you.

Refunds

New subscription or renewal: requested within 7 days of the charge, when no credits from that charge have been used.

One-time credit packs: requested within 7 days of purchase, when none of the purchased credits have been used.

Duplicate charges or billing errors: refunded in full once confirmed.

Service failure: when a paid feature you bought could not be delivered because of a technical problem on our side that we cannot fix.

Payments older than 7 days, except billing errors or where required by law.

Payments whose credits have already been used for generation.

Accounts suspended for violating our Terms of Service or Acceptable Use Policy.

Nothing in this policy limits any rights you may have under the consumer protection laws of your country.

Credits

Credits are usage units for generating content on Swaygen. They have no cash value and cannot be transferred.

Welcome credits for new accounts expire 30 days after they are granted.

Monthly subscription credits expire 30 days after each renewal. Yearly subscription credits are granted in full at the start of the billing year and expire 365 days after they are granted.

Credits from one-time credit packs do not expire.

When you generate content, the credits closest to expiry are used first.

If a generation fails, the credits used for it are returned to your balance automatically.

How to Request a Refund

Email [email protected] from the email address on your account and include:

the email address of your Swaygen account,

the date and amount of the charge (or the Stripe receipt), and

the reason for your request.

We usually reply within 1–2 business days. Approved refunds are returned to the original payment method through Stripe; banks usually take 5–10 business days to show the refund.